Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Yes, you have 14 calendar days to return the product without giving a reason. Please keep your receipt and fill out and enclose the return form included in the package.
To return the product(s), please contact us by phone or through the contact form.
Please provide details such as the order number and the reason for the return. In case the product turns out to be factory defective, we will send a new one.
Yes, when returning a product to us it must be delivered intact with the original box and all included accessories.
For orders to European Union we offer free delivery for orders over 499 euros.
We ship to:
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourgh
- Malta
- Netherlands
- Poland
- Portugal
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
Yes, when returning a product to us, it must be delivered in its original condition along with the original box and all included accessories.
Yes, we work with the payment provider Klarna, allowing you to buy now and pay in 30 days or split the payment into 3 convenient installments with zero interest if paid on time.
Simply select the “Klarna” payment option when placing your order and follow the instructions.
Yes, we issue VAT invoices. The invoice is included in the shipment, and upon request, we can also send it via email.
When placing an order, you need to select the VAT invoice option in the cart and provide your company details along with the VAT number.